Butler Group Communications Communications Test and Measurement Service Assurance VIAVI Assurance Solutions for Mobile Data

VIAVI Assurance Solutions for Mobile Data

  • The use of data over GPRS and UMTS (3G) networks has increased dramatically over the last few years.
  • With Smartphones increasing in popularity and flat rate contracts it is important that network operators can handle this increased use in data services or their customers may go elsewhere for the service.

The Challenge

  • Dissatisfied customers cost a lot of money.
  • The rising popularity of iPhones and other Smart phones has led to massive growth and complexity of data traffic.
  • Customer support calls are more complex, take longer to resolve, and cost millions in customer care especially when you use your high-paid Tier 2/3 engineers and other resources inefficiently.
  • Only if you can deliver higher first call resolution and more efficient call times can you enjoy the significant advantages in customer satisfaction, reduced churn, and better financial returns.

The Solution

  • With the VIAVI integrated suite of monitoring and troubleshooting applications you’re not far away from identifying problems.
  • You get unparalleled scalability, reduced problem resolution time by up to 80%, and the ability to re-allocate resources more cost-effectively.
  • Your customers win with high-quality and consistent service; your company wins with substantial savings and more revenue; and your employees win with greater job satisfaction.

Contact us:

Sales +353 1 629 2620

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